From words to action: How to embed duty of care within your Global Mobility strategy
In our previous article, we reflected on why duty of care must sit at the heart of Global Mobility programmes, especially in our current age of unpredictability.
Laying the foundations for resilient support
For your support delivery to be resilient, your mobility framework needs to be both robust and adaptable. It must facilitate risk assessments for every destination location and assignment type, leveraging both local intelligence and global data. At K2 Bespoke, we work with clients to map out potential scenarios, from extreme weather events to sudden regulatory shifts, so that both parties are as prepared as possible for a sudden change in circumstances or a crisis situation.
Practical, people-first solutions
At K2 Bespoke, relocation is about more than just the act of relocating. It is about making sure that each individual and their family feels ready, fully informed and fully supported throughout their journey – and beyond. To achieve this, we provide:
• Personalised pre-departure briefings
• Access to wellbeing resources, including mental health support and community connections
• Family integration support, e.g. school search and cultural acclimatisation support
• Helplines and digital tools for emergency assistance and real-time updates
Laying the foundations for resilient support
For your support delivery to be resilient, your mobility framework needs to be both robust and adaptable. It must facilitate risk assessments for every destination location and assignment type, leveraging both local intelligence and global data. At K2 Bespoke, we work with clients to map out potential scenarios, from extreme weather events to sudden regulatory shifts, so that both parties are as prepared as possible for a sudden change in circumstances or a crisis situation.
Practical, people-first solutions
At K2 Bespoke, relocation is about more than just the act of relocating. It is about making sure that each individual and their family feels ready, fully informed and fully supported throughout their journey – and beyond. To achieve this, we provide:
• Personalised pre-departure briefings
• Access to wellbeing resources, including mental health support and community connections
• Family integration support, e.g. school search and cultural acclimatisation support
• Helplines and digital tools for emergency assistance and real-time updates
The reasons for FastTrack
Rob McFarland, Group CCO, discusses how FastTrack by K2 streamlines mobility transition, faster, offering companies a more efficient way to manage their program. He explains that the service was developed to address the growing need for agility in business operations, enabling organisations to quickly adapt to changing market demands.
Harnessing the power of technology
With the right digital platforms, companies can provide guidance, share risk alerts, and track progress – all in real time. But technology should never be deployed as a complete solution; it should always be combined with the human touch. K2 Bespoke’s teams are always on hand to offer advice, reassurance, and practical help, for example by helping a family to secure places at a new school after a flood, or by putting together an alternative travel plan at short notice following an airspace closure.
Measuring, learning and evolving
Continuous improvement is essential to maintaining duty of care requirements. We gather feedback from every move, keeping our finger fixed firmly on the pulse of customer satisfaction, listening and learning and then refining our processes. By measuring and analysing key metrics such as assignment completion rate, incident response rate, and assignee satisfaction rate in relation to both service delivery and their Relocation Manager, we ensure that at K2 Bespoke, duty of care is so much more than just a compliance check box.
Want to join the conversation?
We are inviting those who manage VIP and C-suite talent, as well as music and film executives, sports agents, and senior government figures to take part in a short interactive video survey exploring the events/circumstances which have made them think most deeply about duty of care over the past two years. (Your response is confidential and will only be used to inform future discussions).
Want to keep exploring?
Download our new guide:
Resilient Global Mobility: A practical guide to duty of care in a changing world
