Beyond the labels
Estas métricas son muy importantes porque miden la satisfacción de los dos grupos que son fundamentales para una prestación de servicios exitosa: el cliente y el proveedor de servicios.
Mediante el análisis de los niveles de satisfacción de un cliente, un proveedor de servicios puede adaptar y perfeccionar su prestación de servicios. Sin embargo, una prestación de servicios ejemplar depende no solo de un enfoque personalizado por expertos, sino también del compromiso y la pasión de las personas que los prestan. Al mantenerse cerca de sus empleados y recopilar comentarios sobre su experiencia en el lugar de trabajo, un proveedor de servicios puede supervisar los niveles de satisfacción y realizar los cambios necesarios para garantizar que sus empleados sigan inspirados y motivados.
Net Promoter Score®
Net Promoter Score® or NPS® measures customers’ loyalty by asking them how likely they are to recommend a brand to a colleague or a friend.
K2 Bespoke holds an NPS® of 80, which is officially rated as world-class. For context, the NPS® scale runs from -100 to +100, with above 0 being rated as good, above 20 as favourable, above 50 as excellent, and above 80 as world-class.
Great Place To Work®
Great Place To Work® or GPTW® is the global authority on workplace culture.
To obtain the GPTW® accreditation, a company must demonstrate that everyone who works for them has a consistently positive experience.
They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources they need to thrive in their role.
In summary
At the beginning of 2025, K2 Bespoke was re-certified globally as a Great Place To Work® for the second year in a row.
- Our Trust Index score is 90%.
- Our Values score is 88%.
- Our Leadership Effectiveness score is 92%.
In all 3 areas, our scores exceed those of the Top 5 workplaces in the world in 2024.
Here's our proof
